Privacy Policy

At Express Private Hire, we value and respect your privacy. This policy explains how we handle your personal data, ensuring it’s safe, secure, and used appropriately.

Information We Collect

We may collect the following types of personal information:

• Information about your computer, including your IP address, location, browser type, and pages visited.
• Information related to services or bookings you make with us.
• Details you provide when registering or subscribing to our services.

Cookies

We use cookies to enhance your experience on our website. Cookies help us track website usage, improve our services, and remember your preferences. You can adjust cookie settings in your browser at any time.

How We Use Your Information

We use your personal information for:

• Managing your bookings and services
• Processing payments and providing invoices
• Sending you commercial and marketing communications 
• Improving your browsing experience on our site

We will not share your personal information with third parties for marketing purposes without your consent.

Security

We take reasonable steps to protect your data using encryption and secure servers. While we ensure strong security measures, the nature of the internet means we cannot guarantee full protection.

Your Rights

You have the right to request access to your personal data and update or delete it. You can also opt out of receiving marketing communications at any time. To exercise your rights, please contact us.

Terms & Conditions

Booking & Service Agreement

By booking with Express Private Hire, you agree to the following terms:

• We will confirm all bookings in writing or via a booking system.
• Payments for services can be made via card or other available payment methods.
• We offer a refund for cancellations made 24 hours before the service. Cancellations made after this period will not be refunded.

Passenger Behavior

• We reserve the right to cancel or terminate your service if your behavior is disruptive or unsafe for others.
• Passengers under the influence of alcohol or drugs may be refused service.
• We do not carry hazardous or illegal items.

Liability

We will not be liable for losses arising from:

• Vehicle breakdowns, accidents, or adverse weather conditions
• Any force majeure events (e.g., strikes, terrorism, or natural disasters)
• Loss or damage to fragile items

Refund Policy

Refunds are processed based on the cancellation terms above. No refund will be given for cancellations made within 24 hours of the service time.

Payment & Pricing

We accept payments through:

• Credit and Debit Cards
• Other recognized payment gateways

Your transaction details are processed securely, and we never store your full card information.

Disputes & Complaints

• If you are dissatisfied with our service, contact us within 24 hours to resolve the issue.
• If the issue is not resolved, we may involve an independent third party to settle the dispute.

Third Party Services

We may use third-party services (e.g., payment processors) to complete your bookings. These services have their own privacy policies, and we encourage you to review them.